From troubleshooting & software installation to licence management &
system optimisation – PROLIM’s certified support team is on hand to
keep your Siemens PLM environment running at full performance.
03
Global Support Regions
Same-day
Response to Submitted Tickets
Siemens
Certified Support Engineers
Remote
Support App Available
What We Help With
Expert assistance for troubleshooting, optimization, upgrades, and user support.
Troubleshooting & Bug Fixes
Rapid diagnosis and resolution of software errors, crashes, and unexpected behaviour in NX, Solid Edge, and Teamcenter.
Software Installation & Upgrades
Installation, configuration, and version upgrades for all Siemens PLM products – on-site or via remote support.
Licence Management
WebKey setup, licence server configuration, floating licence troubleshooting, and renewal support.
System Performance Optimisation
Hardware assessment, configuration tuning, and performance benchmarking to maximise your PLM software output.
Technical Support
Helping you maximize productivity with expert technical guidance.
Software Installation Support
Ensure software is installed, configured, and ready for use with minimal downtime.
Hardware & Software Troubleshooting
Quickly diagnose and resolve hardware and software issues to maintain productivity.
Usage Support (Current & Past Releases)
Get practical assistance and best practices for both current and legacy software versions.
Scalable Parallel Performance
Excellent parallel scalability for large and complex models - run big simulations fast across clusters and cloud.
More Innovative End Products
Broader design space understanding leads to genuinely better product decisions.
Upgrade & Maintenance Support
Stay current with software updates, patches, and system maintenance.
Submit a Support Ticket
Contact your regional support team.
United Sates
800-631-5961
technical.support@prolim.com
08:00 AM-05:00 PM ET
Monday to Friday
Monday to Friday
Australia & New Zealand
AUS- 1300 883 653 , NZ- 0800 440 684
anzsupport@prolim.com
08:00 AM-05:00 PM AEST
Monday to Friday
Monday to Friday
Self-service Help
Help topics – find answers fast.
Hardware Specifications for Solid Edge and NX
Licence Management
(WebKey)
Set Up a New
WebKey Account
Download Software Updates
and New Releases
Subscribe to Software Field
Bulletins
Product
Documentation
Hardware Certifications
Validated hardware configurations for reliable PLM performance and stability.
Not all workstations are equal when it comes to Siemens NX, Solid Edge, and Teamcenter. PROLIM’s hardware certification guide helps you select and validate the right hardware configuration.
